2. Payment Terms:

• Clients must adhere to the specified payment frequency (Quarterly/Half-Yearly/Annually).
• Discounts apply for clients opting for annual payment.
• Invoices will be issued prior to the commencement of each billing cycle.

3. Bug Fixes and Support:

• Bug fixes are addressed based on the chosen plan.
• Support is provided during regular business hours.
• Resolution times vary based on the chosen plan.

4. Development and Changes:

• Development tasks and changes are billed separately based on agreed-upon rates.
• Changes are subject to scope evaluation and approval.

5. Refunds:

• Maintenance fees are non-refundable.
• No refunds will be issued for unused portions of the maintenance period.

6. Termination:

• Clients may terminate the maintenance services with a 30-day written notice.
• Humanoid Systems reserves the right to terminate services for non-compliance with the outlined terms.

Note: By engaging in our website maintenance services, clients acknowledge and agree to the terms set forth in this maintenance policy.